Police dispatchers didn't alert officers to a 911 call from former NBA player Lorenzen Wright because they couldn't confirm that it came from inside their suburban Memphis jurisdiction.

Wright's body was found in the woods on July 28 after he had been missing for 10 days. He was shot to death.

Germantown dispatcher Claudia Kenley Woods said the department's mapping system couldn't plot the exact location of the call placed in the early-morning hours of July 19.

When investigators finally learned of the call July 27, they used information from it to launch the search that found Wright's body.